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At our store, we are committed to providing a safe and secure shopping experience for all our customers.

We use Shopify Payments to process all transactions. Shopify Payments is a trusted and globally recognized payment gateway that ensures your personal and financial information is protected with advanced encryption and security measures.

Secure Transactions

All payments made on our website are:

• Fully encrypted using secure SSL technology
  
• Processed through secure and trusted payment channels
  
• Protected against fraud and unauthorized access
  

Accepted Payment Methods

Through Shopify Payments, we accept major credit and debit cards and other secure payment options available at checkout.

Your payment details are never stored on our servers. All transactions are handled securely by Shopify’s certified payment system.

If you have any questions regarding payments, please feel free to contact our support team.

Thank you for shopping with us — your security is our priority.

Last Updated: 31/01/2026

1. Shipping Locations

We currently ship orders within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Order Processing Time

• All orders are processed within 1–2 business days.
• Orders are not processed on weekends or public holidays.

3. Shipping Costs

• Free Shipping

4. Delivery Time

• Standard Delivery: 3–5 business days
• Express Delivery (if available): 1–2 business days

Delivery times may vary depending on the courier service and destination.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing a tracking number to monitor your delivery.

6. Delivery Delays

While we aim to deliver orders on time, delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or peak seasons.

7. Taxes & VAT

For UK orders, prices usually include applicable VAT. Any additional charges, if applicable, are the responsibility of the customer.

8. Incorrect Address

If an incorrect or incomplete shipping address is provided and the order is returned, the customer will be responsible for any re-shipping costs.

9. Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us within 48 hours of delivery so we can assist you and initiate an investigation if necessary.

10. Contact Information

For any shipping-related questions, please contact us at:
📧 Email: ayeshamusicfree@gmail.com
📞 Phone: +44 7708 129461

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ayeshamusicfree@gmail.com. Please note that returns will need to be sent to the following address: 24 Harold Walk, Burley, Leeds LS6 1PS, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ayeshamusicfree@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ayeshamusicfree@gmail.com.