Last Updated: 31/01/2026

1. Shipping Locations

We currently ship orders within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Order Processing Time

• All orders are processed within 1–3 business days.

• Orders are not processed on weekends or public holidays.

3. Shipping Costs

• Shipping charges are calculated and displayed at checkout.

• Free shipping may be offered during special promotions.

4. Delivery Time

• Standard Delivery: 3–7 business days

• Express Delivery (if available): 1–2 business days

Delivery times may vary depending on the courier service and destination.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing a tracking number to monitor your delivery.

6. Delivery Delays

While we aim to deliver orders on time, delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or peak seasons.

7. Taxes & VAT

For UK orders, prices usually include applicable VAT. Any additional charges, if applicable, are the responsibility of the customer.

8. Incorrect Address

If an incorrect or incomplete shipping address is provided and the order is returned, the customer will be responsible for any re-shipping costs.

9. Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us within 48 hours of delivery so we can assist you and initiate an investigation if necessary. If the parcel is lost or damaged by the courier company, a refund will not be issued. You will need to contact the courier company directly.

10. Contact Information

For any shipping-related questions, please contact us at:
📧 Email: ayeshamusicfree@gmail.com